Search found 94 matches

by Admin
Thu Jun 29, 2017 6:47 pm
Forum: Manager
Topic: How long does it take to install the Manager
Replies: 1
Views: 5866

Re: How long does it take to install the Manager

Typically, installation of the Manager takes about 10-15 minutes.

See Agent Install
by Admin
Thu Jun 29, 2017 6:43 pm
Forum: Manager
Topic: What are the minimum installation requirements
Replies: 1
Views: 6139

Re: What are the minimum installation requirements

Manager Minimum Installation Requirements: A server with MS Windows 2008 R2 64 bit or greater. (Run windows Updates first until Windows Update says you’re all patched up. (May take a couple reboots until all patches are installed)) • One Manager install per server. • .Net Framework 4.0 or greater •...
by Admin
Fri Jun 23, 2017 5:53 pm
Forum: Agent
Topic: Why won't my agent stay connected to the Manager
Replies: 1
Views: 5534

Re: Why won't my agent stay connected to the Manager

There are several possible reasons why the Agent starts, then disconnects from the Manager.

The first thing to check is if the Cetrus Agent Service is running

CetrusAgentService.png
Cetrus Agent Service
CetrusAgentService.png (28.68 KiB) Viewed 5533 times


If the service is running, and the Agent still is not staying connected, please send log files
by Admin
Fri Jun 23, 2017 5:52 pm
Forum: Agent
Topic: Why won't my agent stay connected to the Manager
Replies: 1
Views: 5534

Why won't my agent stay connected to the Manager

My Agent starts, connects to the manager, but then disconnects, why won't it stay connected?
by Admin
Fri Jun 23, 2017 5:32 pm
Forum: License Manager Agent
Topic: How do I see LMAP Reports
Replies: 1
Views: 5614

Re: How do I see LMAP Reports

The LMAP agent sends license information to the Cetrus web site.

You can view your report by logging into your Process Meter Account.

Select Reports

The from the drop down list of reports, select any LMAP report
by Admin
Fri Jun 23, 2017 5:31 pm
Forum: License Manager Agent
Topic: How do I see LMAP Reports
Replies: 1
Views: 5614

How do I see LMAP Reports

I have my LMAP working... how do I know that it's reporting data
by Admin
Fri Jun 23, 2017 5:24 pm
Forum: Agent
Topic: Where do I find logs for the Agent?
Replies: 1
Views: 5529

Re: Where do I find logs for the Agent?

The Agent stores information about it's operation on the computer where it is installed. Should logs be requested, they can be found in the following directory C:\Users\ < USER > \Documents\Cetrus\ProcessMeter\ < VERSION > \Agent\Logs < USER > is the name of the user that is logged on the machine wh...
by Admin
Thu Jun 22, 2017 3:30 pm
Forum: General
Topic: Manager, Agent, Plugins oh my... (terminology)
Replies: 1
Views: 39489

Re: Manager, Agent, Plugins oh my... (terminology)

There are 4 main components to the system: Cetrus Server ( http://www.cetrus.com ) Manager Agent Plugin The Cetrus Server is the main data repository and is located on the internet. The Manager is the conduit between Agents and the Server. The Manager runs on your Windows Server and connect to the C...
by Admin
Thu Jun 22, 2017 2:56 pm
Forum: General
Topic: Manager, Agent, Plugins oh my... (terminology)
Replies: 1
Views: 39489

Manager, Agent, Plugins oh my... (terminology)

What is a Manager, what is an Agent... what is a plugin?
by Admin
Mon Jun 19, 2017 4:42 pm
Forum: License Manager Agent
Topic: Why doesn't my LMAP Agent report any data?
Replies: 0
Views: 12197

Re: Why doesn't my LMAP Agent report any data?

The License Manager Agent Plugin (LMAP) must have a user logged in to report data
See Why do I have to Lock my LMAP machine

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