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Where do I find logs for the Agent?

Posted: Tue May 24, 2016 2:35 pm
by Admin
Cetrus has asked for my log files, where can I find log files for the Agent?

Re: Where do I find logs for the Agent?

Posted: Fri Jun 23, 2017 5:24 pm
by Admin
The Agent stores information about it's operation on the computer where it is installed.

Should logs be requested, they can be found in the following directory

C:\Users\ < USER > \Documents\Cetrus\ProcessMeter\ < VERSION > \Agent\Logs

< USER > is the name of the user that is logged on the machine where the agent is running.

< VERSION > is the release version of the Agent ( eg 3.4, 3.5 etc )

Copy all of the files in this directory and send them to support@cetrus.com

Thank you