Why won't my agent stay connected to the Manager

Frequently asked questions about the Agent
Admin
Site Admin
Posts: 94
Joined: Tue May 17, 2016 6:21 pm

Why won't my agent stay connected to the Manager

Postby Admin » Fri Jun 23, 2017 5:52 pm

My Agent starts, connects to the manager, but then disconnects, why won't it stay connected?

Admin
Site Admin
Posts: 94
Joined: Tue May 17, 2016 6:21 pm

Re: Why won't my agent stay connected to the Manager

Postby Admin » Fri Jun 23, 2017 5:53 pm

There are several possible reasons why the Agent starts, then disconnects from the Manager.

The first thing to check is if the Cetrus Agent Service is running

CetrusAgentService.png
Cetrus Agent Service
CetrusAgentService.png (28.68 KiB) Viewed 5496 times


If the service is running, and the Agent still is not staying connected, please send log files


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