How do I know if the Agent is running

Frequently asked questions about the Agent
Admin
Site Admin
Posts: 94
Joined: Tue May 17, 2016 6:21 pm

How do I know if the Agent is running

Postby Admin » Mon Aug 14, 2017 3:21 pm

I installed the Agent, but it does not seem to be running... how can I be sure?

Admin
Site Admin
Posts: 94
Joined: Tue May 17, 2016 6:21 pm

Re: How do I know if the Agent is running

Postby Admin » Mon Aug 14, 2017 3:30 pm

There are two programs that run in order to get the 3.7 Agent running correctly.

The Cetrus Agent Service and the Agent.

The Cetrus Agent Service is a windows service. Bring up the Services control panel and verify if the service is running
CetrusAgentService.PNG
CetrusAgentService.PNG (52.07 KiB) Viewed 9410 times


The Agent is the program that represents the agent functionality. There are two different methods to verify the Agent is running.

The easiest is to open the task manager and search for Agent.exe
AgentInTaskManager.PNG
AgentInTaskManager.PNG (16.74 KiB) Viewed 9410 times


Another method is to check the Task bar, there will be an Agent displayed there as well
AgentInTaskBar.png
AgentInTaskBar.png (22.46 KiB) Viewed 9410 times


Return to “Agent”

Who is online

Users browsing this forum: No registered users and 0 guests